FAQ

Custom Pet Pillows & Portraits:

Q: How do I get a custom pet pillow/portrait?
A: It's easy! Choose your product, upload your pet’s photo, and complete your order. We will get straight to work creating your item and ship it to your door in Egypt within 5-8 business days.

Q: What kind of photo works best?
A: A clear, bright photo where your pet's face/body is fully visible gives the best result! Avoid blurry or dark photos. For pillows, a clear outline of your pet against a simple background is perfect.

Q: Can you remove leashes, backgrounds, or add funny costumes?
A: For standard pillows/portraits, we print the photo you provide. For our AI-generated portrait styles, yes! Describe your vision (e.g., "make my cat a queen") in the order notes, and our AI will work its magic.

Orders, Shipping & Delivery:

Q: How long does it take to receive my order?
A: After you place your order, please allow 5-8 business days for creation and delivery anywhere in Egypt.

Q: What are my payment options?
A: You can pay securely online using Visa or Mastercard. Since every item is custom-made, full payment is required before we start designing and printing.

Q: Do you ship outside of Cairo?
A: Yes! We ship all over Egypt.

Policies & Care:

Q: What is your return/refund policy?
A: Because every item is personalized, we cannot accept returns or offer refunds for change of mind. However, your satisfaction is our priority! We guarantee against manufacturing defects, so if there’s any issue with your order, please contact us within 48 hours of delivery.

Q: How do I care for my pillow?
A: We recommend spot cleaning with a damp cloth. For best results, do not machine wash or tumble dry.